Frequently asked Questions 2017-12-20T15:49:52+00:00

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Frequently Asked Questions

Does Crystalusion stop fingerprints from appearing on a surface?
Crystalusion is an Oleophobic coating which naturally resists the build-up of oils and fats and therefore yes it does reduce, not stop, the appearance of fingerprints on a surface. After prolonged usage you may see finger prints on the device however these can be wiped off with ease due to the oleophobic properties of the coating.

Is Crystalusion able to repair existing scratches or dents in devices or any other product it has been applied on?
No, Crystalusion it is not designed to repair surfaces, it is a surface protector which enables surfaces to remain clean and abrasion resistant. Minor hairline scratches will appear less prominent after applying Crystalusion but it will not visibly improve deep ridgeline scratches.

How do I know that the product has been applied?
Crystalusion uses nanotechnology and therefore is invisible to the naked eye. The Liquid Glass Protection layer is 500 times thinner than a human hair however once applied, if you gently stroke the back of your hand over the surface you will feel the coating. You can also take a water dropper and carefully apply drops to the surface. By doing this you will see immediately that the droplets “bead” on the surface.

Smearing has appeared on my screen after applying the product. Have I applied Crystalusion correctly?
After completing the application process you may experience smearing or see residue appear on your device/screen during the drying process, this is completely normal. Continue to allow Crystalusion-Liquid Glass Protection to dry for the required 12 hours– do not clean your device during this time. After 12 hours have elapsed take a dry microfibre cloth and buff the device/screen removing any smearing and leftover residue – your device is now fully protected.

How long do I have to wait before the product has been applied?
Crystalusion will start to protect the surface of your device/product within 6-10 hours after it has been applied but full protection will take up to 24 hours.

Can I use the Crystalusion sachets to coat other products or items in my house?
Yes, however the Crystalusion sachets available today have been designed primarily to protect multimedia devices and glasses so performance on other surfaces will not be as effective.

Do I need to use gloves to apply the product?
Crystalusion Liquid Glass Protection is 100% natural and chemical free and therefore will not harm you. It even carries a food safety certification.

What level of scratch protection will Crystalusion give my device/product?
Crystalusion forms a very hard layer of pure glass on the surface of the treated product. This layer is more efficient than traditional polyurethane protectors and can sustain a higher force of abrasion without marking or scuffing.

Does Crystalusion act as a water repellent and stop water from going into my products through any ports (mobile phone, watches etc…)?
No, Crystalusion is not designed to stop the ingress of moisture/water and therefore should not be considered to be a waterproofing agent.

What is the best way to apply the product?
For best results follow the detailed instructions that can be found on the back of the box and the instruction leaflet inside the Crystalusion box.

When do I need to re-apply the Crystalusion or how do I know that my device is no longer protected?
The Crystalusion layer will come off through daily wear and tear and abrasion. The coatings will withstand many tens of thousands of wiping actions but its longevity is dependant on the protected product’s usage. We would recommend re-coating the surface when the easy to clean characteristics have reduced substantially or completely disappeared, usually depending on usage is 12 months.

When do I need to re-apply the Crystalusion or how do I know that my device is no longer protected?
The Crystalusion – Liquid Glass Protection layer will come off through daily wear and tear and abrasion. The coatings will withstand many tens of thousands of wiping actions but its longevity is dependant on the protected product’s usage. We would recommend re-coating the surface when the easy to clean characteristics have reduced substantially or completely disappeared.

Other competing products are available in bottles for a similar price, why is this?
It has taken us over 1 year of R&D market research and testing to devise the perfect application methodology for Crystalusion so that none of our customers can ever make a mistake and damage any of the internal components of their multimedia device. The existing packaging offers the maximum level of protection at an affordable RRP, and there is enough Liquid Glass Protection in 1 application to even coat a 50″ Television.

Will Crystalusion affect the manufacturer warranty in any way?
Crystalusion is a product of German engineered nanotechnology and once applied the protective layer itself is thinner than 100nm, (which is 500 x thinner than a human hair) and as a result completely undetectable and invisible. Therefore, it will not affect the manufacturer’s warranty or alter the device’s look and feel. Furthermore, our researched application methodology ensures that our customers cannot damage the internal components of their multimedia devices thereby completely remove the risk of warranty issues.

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